All of our items have a FREE SHIPPING OPTION within the contiguous United States.
At Massage Chair Warehouse, we prioritize efficient and timely shipping for all your orders. Our goal is to deliver your items as quickly as possible, often surpassing our own target of 5 business days from the order date. We are committed to exceeding your shipping expectations.
To keep you well-informed during the shipping process, we will promptly provide you with tracking information. Within 24 hours of your order leaving our warehouse, you will receive an email with the tracking details. This allows you to easily monitor the progress of your package and anticipate its arrival.
If, by any chance, you haven't received tracking information within six business days of placing your order, please don't hesitate to contact us. Reach out to our dedicated team at hello@massagechairwarehouse.com or give us a call at (704) 486-2384, and we will be happy to assist you.
Shipping:
At Massage Chair Warehouse, we offer two shipping options for your convenience. If you choose our free shipping option, you can expect to receive your item curbside within 7-10 business days from the shipment date, often even sooner. Our reliable carriers will bring your chair to your front door in separate boxes, with the chair itself in one box, the armrests in another, and the footrest in the last box.
Assembly is straightforward, typically involving attaching the armrests, footrest, and occasionally a pedestal for your remote. We provide installation videos on our website and YouTube channel to assist you. Please note that our chairs are heavy, so it's advisable to have assistance when moving the chair within your home.
To ease chair movement, using a dolly or two is recommended. Simply fully recline the chair, place the dolly next to it, and "tip" the chair onto its side onto the dolly. This allows for easy rolling to your desired location.
Alternatively, we offer a white glove delivery service. With white glove delivery, our professional team will bring the chair to your home, place it in your chosen room, and handle the setup. They will also remove all packaging debris, leaving your space clean.
Please note that with white glove delivery, your chair will be transported via LTL Freight before being transferred to the final mile/white glove delivery company, extending the delivery time by approximately one week.
When scheduling white glove delivery, it's important to inform the company of any stairs or challenging locations in your home. If you anticipate difficulties, please share pictures with us for proper preparation.
If a third person is required for delivery, additional charges may apply. We advise carefully considering whether white glove delivery is necessary before placing your order to avoid surprises.
In the case of returns or exchanges, white glove pickup will be necessary, incurring additional costs. Please keep this in mind, as the delivery company will handle the removal of packaging debris.
At Massage Chair Warehouse, we prioritize customer satisfaction and strive to deliver your order in perfect condition. Before signing the shipping weigh bill, we kindly request that you thoroughly inspect your item. By accepting a damaged product, you release the shipping company and us from liability. Once you accept the shipment as non-damaged, the item becomes your responsibility.
If you notice any damage upon delivery, please contact us immediately at (704) 486-2384. Our team will promptly engage with the manufacturer while the Shipping Agent is present to resolve any concerns you may have.
30-Day Satisfaction Guarantee
At Massage Chair Warehouse, your satisfaction is our top priority. We want you to be thrilled with your purchase, and we offer a hassle-free return policy to ensure your peace of mind.
You have a generous 30-day window from the ship date to make a decision about your purchase. Our return policy applies to all manufacturers except UltraComfort and our Refurbished/Open Box/Certified Pre Owned chairs, as they no longer accept returns or swaps due to buyer's remorse. However, if your chair arrives damaged, they will promptly replace it.
If you'd like to explore other chair options within our selection, we value your loyalty and will cover the fees associated with switching to a different chair that better suits your needs.
To be eligible for a return, please ensure the item is repackaged in its original packaging with all parts, hardware, controller, and accessories. If the original packaging is unavailable, suitable repackaging will be required, and additional white glove pickup fees may apply.
Please note that our return policy applies to orders within the continental US only. If your chair was shipped to Hawaii, Alaska, Puerto Rico, or internationally, the shipping fees likely amounted to $800-$1200 each way.
In the unlikely event of any quality issues with your chair, we are committed to finding a resolution. We will work closely with you to facilitate repair, replacement, or exchange. However, if you decline these options, you will be responsible for the shipping costs in both directions and any applicable restocking fees.
Restocking fees are common in the industry, and rates may vary. Currently, Human Touch and Cozzia charge a restocking fee of 15%, while Synca has a restocking fee of 20%.
NOTE: We are on your side and strive to provide you with exceptional service, if you have any questions or concerns regarding your order or return, call us at (704) 486-2384.
However, if you decline repair or replacement of your item, the responsibility for all shipping fees in both directions and any associated fees will fall upon you.